If you've been following the newest AI technology trends, you're definitely aware that chatbots and RPA are two of the most extensively used and popular AI technologies. The majority of AI-based apps utilized by organizations are based on these two technologies. However, consider the potential that might be unleashed by combining these two formidable technologies to create an even more technologically advanced powerhouse.

Although there are several developments affecting the Chatbot ecosystem, the integration of a Chatbot with robotic process automation is a particularly essential and intriguing one (RPA). Business chatbots currently face a number of obstacles, the most common of which being customer service, staff self-service, and scalability. Now, by combining the power of RPA with the cognitive intelligence of chatbots, the overall experience can be improved, resulting in better productivity and competitive advantage. When chatbots are properly linked with RPA to provide an intelligent, automated, and end-to-end customer and staff experience, this can happen.

Customers or employees communicate with chatbots (front office bots) to transmit information, do jobs, or record requests. Bots must be integrated with and have access to information from a variety of business systems, depending on the application. These systems could include help desks, intranets, CRM, BI, LOBs, HR knowledge bases, and so on.

Business Benefits

·        Improved employee and customer experience

·        Reduce business costs

·        Reduced time to complete tasks

·        Increased employee productivity

·        Increased competitive advantage