The size of the Chatbot market is expected to rise to around “1.25 billion U.S. dollars in 2025, a remarkable increase from the 2016 market estimate which remained at 190.8 million U.S. dollars.” Chatbot, also known as a conversational bot or conversational man-made brainpower, uses AI programming to direct a discussion in common language through sound or content. Chatbot technology is used by organizations to save energy, resources, and time. Chatbots tend to be normal and easy to use, and are accessible continuously. Commercial planning has traditionally been defined by a focus on trucks and transport networks. In any case, the logistics sector has recently been reformed by a huge number of new advances.

A bot is great at eliminating the back-and-forth contact that a person will usually have to do as a function of teamwork among multiple individuals, and all use cases would also relate directly to speech. Chatbots as Logistic IT Solutions can support both a logistics business’ customer-centric side and operational processes. The logistics business mainly depends on different data types, which come from different sources and need to be processed.

Benefits of Chatbots in the Logistics Industry

A bot is a program designed to streamline many logistics-related tasks such as booking tickets, monitoring the shipment, finding prices, etc. Empowered by Artificial Intelligence, Chatbots are capable of strikingly thought-provoking human conversation. Chatbots provide complete transparency and enhance the visibility for the logistics industry of the entire supply chain cycle, automate quotes for delays if any, manage reservations, and pick up requests to track shipments. Chatbots will help the logistics sector resolve the overwhelming task of keeping its customers well informed about the shipment.

• Improve Work and Productivity in Real-Time
• Enhance Customer Experience & Sales Productivity
• Automate Repetitive Tasks
• Streamline Workflow Between Users
• Boost Efficiencies

Customer demands and intensified competition are pushing the logistics industry to shift its emphasis and create Chatbot or virtual agents that can handle customer queries 24*7 without delay.